Cancellation Policy
Last updated: February 15, 2025
Rescheduling or Cancelling
Client-Initiated Changes or Cancellations
If you are unable to attend your scheduled photo session due to personal circumstances, property restrictions, or travel issues (e.g. denial of photographer access, invalid documents, canceled transportation), your cancellation will still follow the policies outlined below:
Cancellations up to 15 days before your session: 90% refund (Snap Valencia retains 10% for processing).
Cancellations within 15 to 7 days of the session (after confirmation): 50% refund.
Cancellations within 7 days of your scheduled session: No refund.
Changing photographers is treated as a cancellation and is subject to the same refund policy above.
Proposal packages including planning calls or coordination include a non-refundable planning fee of €90 once rendered.
Weather: Light rain will not cancel a shoot. If extreme weather prevents the session and rescheduling is not possible, we will issue a full refund. Refunds for weather require confirmation within 24 hours of the scheduled shoot time.
Provider-Initiated Changes
If Snap Valencia must cancel a confirmed booking, you will receive either a full refund or credit toward a future session, at our discretion.
Shoot Extensions and Late Arrivals
Extra time: Add-on time is available at €150 per 30 minutes, if your photographer is available.
Late arrivals: Time lost due to late arrival is forfeited. You may request to extend the session if your photographer is available (additional charges apply).
No-shows will not be refunded.
Group Size
30-minute sessions: Up to 6 people
60-minute sessions: Up to 10 people
90-minute sessions: Up to 15 people
If your group exceeds the limit booked, extra participants are charged at €70 per person. Photo quantity and session length remain the same.
Additional Fees
Clients are responsible for any third-party costs (transportation, permits, entrance fees). If your photographer is asked to participate in any activities, their fees must also be covered.
Photo Rights and Usage
Snap Valencia photographers retain the copyright to all images.
Clients receive a non-exclusive, perpetual license for personal use only. Images may not be used commercially or in photo competitions without written consent.
Gallery and Delivery
Your photographer will deliver an edited selection of the best photos from your session, according to your chosen package.
Light editing (exposure, color correction, cropping) is included. No Photoshop or heavy editing is provided.
Final images are delivered as high-resolution JPGs via a private online gallery. RAW files are not available.
Disclaimer of Liability
Snap Valencia is not liable for injuries, losses, or damages arising from use of our services or website. We are also not responsible for data loss or delays caused by technical issues. Any liability is limited to the amount paid for the photo session.
Legal Age
You must be at least 18 years old to book a session. Minors must have permission from a parent or legal guardian.
Sharing Photos Online
We respect your privacy and will only share your images with your written permission. After your session, you may opt in to allow Snap Valencia to share selected images for promotional purposes (e.g. social media, blog, press, or partnerships).
Governing Law
These terms are governed by the laws of Spain. By using our website or services, you agree to the jurisdiction of the courts in Valencia, Spain.
Affiliate Disclosure
Snap Valencia may occasionally recommend products or services. We may earn a small commission if you purchase through these links, at no extra cost to you. We only share resources we truly trust.
Acceptance of Terms
By using Snap Valencia's website and booking services, you agree to these Terms of Service. These terms may be updated at any time. Continued use of the site implies acceptance of the latest version. For questions, please contact us.